Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at firstname.lastname@example.org
How long does it take to get a reply on whatsapp or on instagram?
We receive 100s of messages daily on instagram @animekami.xyz and whatsapp 7455824880, we expect you to wait for 24-48 business hrs (NO SATURDAY SUNDAY) after texting us. The timeline gets reset on every text message you drop on whatsapp and instagram.
We recommend you text your whole issue with your order id and wait till 24-48 working hrs before you text again.
What are PREORDERS?
Basically, when a DEVTA gets 50-60% off by placing the order of a product before its launched or released. Pre orders shipping time is entirely different from rest of the orders, its mentioned on the product's description & is updated on our instagram page @animekami.xyz
Where do you ship from?
We ship from our warehouse located in Jaipur, Rajasthan
Is COD (Cash on Delivery) available?
Yes, but only on orders below 1999Rs
No COD above 1999Rs
What are the Shipping Charges?
Online order 65Rs below order of 749Rs
COD 99Rs below order of 749Rs
FREE above order of 749Rs
What if some product is missing or damaged in my order?
This case rarely happens, but if there is any such issue, then we always ask you to drop a mail on email@example.com or text on whatsapp 7455824880 within 48 Hours of receiving the parcel. If the mail is dropped after 48 hrs of receiving the parcel, the support team at Anime Kami will not be able to help you.
What are the Tshirt Sizes?
S 36, M38, L 40, XL 42, 2XL 44
How long will it take for my items to arrive?
It will usually take 3-8 business days(NO SATURDAY SUNDAY) for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Shipping can be delayed due to weather conditions and festival season.
Is shipping really FREE?
Yes, Shipping is FREE all over India on orders above Rs 749/-
Do you provide refund or return in case I face any issue with the product?
No, we do not accept any returns and refunds, but we can definitely help you with exchanges if there is any size issue or if by chance the product is damaged. Please read that here https://animekami.in/pages/return-refund-policy . We only provide exchanges in clothing or if the product has been damaged.
How long will it take to receive a tracking number?
It will take usually between 1-2 business days.(NO SATURDAY, SUNDAY)
Where is your company located?
Will I receive a confirmation number when I place my order?
Yes, all customers will receive confirmation after placing their orders on email id that they have provided (Check spam too)(NOTE: Please contact us if you don't receive one within 12 hours)
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to firstname.lastname@example.org or you can directly whatsapp us or call us at 7455824880
How can I pay?
We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, COD etc.
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
How to cancel my order?
In the event you wish to cancel your order, please contact us at 7455824880 or email us your order number at email@example.com / Once the order has been shipped it cannot be stopped. (NOTE: Contact us within 12 hours if you wish to cancel your order)